FastPay Privacy Policy

We at FastPay respect your privacy and are fully committed to protecting the personal data you share with us when you create an account, play, deposit or withdraw funds. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over it. By registering with FastPay or continuing to use fastpay-casino.com, you agree to the practices described below. FastPay is operated by Kika Technology B.V., incorporated under the laws of Curacao, registered address Zuikertuintjeweg Z/N, Willemstad, Curacao, licensed under Curacao Gaming Authority licence No. OGL/2023/147/0081.

Information We Collect

When you register for fastpay casino, we collect the information necessary to open and manage your account, process transactions, and comply with our legal obligations. At FastPay, we only ask for data that is relevant to providing our services safely and lawfully.

• We collect your registration details, including your name, date of birth, email address, phone number, country of residence and chosen currency.
• We collect identity verification documents, such as government-issued photo ID, proof of address no older than 90 days, and proof of payment showing the debited sum, account holder name and payment date.
• We gather information about your deposits and withdrawals, including the payment methods you use, such as Visa, Mastercard, Neteller, Skrill, Interac, Interac e-Transfer by Loonio, PayID, InstantEFT, CashtoCode, and cryptocurrency wallets.
• We track your gaming activity, including bets, wins, session duration, and bonus usage, to operate our loyalty program and VIP levels correctly.
• We record technical data such as your IP address, device type, browser, and login timestamps to secure our platform and detect duplicate accounts.
• We may collect communications you send us through live chat, email, or our contact form.

Enhanced Verification

Our checks may extend to source of funds or wealth, and to video, biometric or liveness verification where required. KYC becomes mandatory once your cumulative payments reach EUR 2,000, and we may request it earlier, at registration, before any deposit or withdrawal, when you change your details or payment methods, or when we detect unusual activity. We may freeze your account until verification is complete, and if we cannot reach you within two weeks of a withdrawal request, your account will be locked for failing KYC.

How We Use Your Data

We use the information we collect to provide and improve our services, process payments, prevent fraud and money laundering, and comply with our licensing obligations under Curacao law. Here at FastPay, we also use your data to tailor promotions, such as our Daily Boomerang Cashback, Friday weekly cashback, and VIP level rewards, to your account activity.

• We use your data to verify your identity and age, confirming you are at least 18 years old.
• We use transaction data to detect duplicate accounts sharing an IP address, device, payment wallet or bank card.
• We use your gaming history to calculate comp points, cashback percentages, and VIP level progression.
• We use your contact details to respond to support requests through live chat, email, or our contact form, available 24/7.
• We use your data to enforce our responsible gaming tools, including deposit, loss, wager and session limits, cooling-off periods, and self-exclusion requests.
• We may use your information to investigate complaints, which can be filed free of charge within 6 months of an issue arising.

Legal Basis and Third-Party Sharing

We process your data based on the necessity of performing our contract with you, our legitimate business interests, and compliance with applicable anti-money-laundering and licensing regulations. Our FastPay platform shares data only where necessary with payment processors, identity verification providers, regulators, and our dispute resolution partner, EGIS, which can be reached at [email protected].

We do not sell your personal data to third parties for marketing purposes. Where we work with game providers, including Pragmatic Play, Evolution, NetEnt, Yggdrasil and others listed in our lobby, limited technical data may be shared to deliver gameplay and detect restricted jurisdictions, such as those blocked separately by Evolution Group.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. If your account becomes dormant for 12 consecutive months, we will charge a monthly administrative fee of at least EUR 25 while your balance remains positive, and we will continue to retain your records during this period. Once retention is no longer required by law, we securely delete or anonymize your data.

Cookies and Tracking Technologies

We use cookies and similar technologies on fastpay-casino.com to recognize returning players, remember your preferences, and analyze how our site is used. This helps us improve navigation when you search for fastpay login, fastpay casino login, or browse our fastpay pokies and fastpay casino bonus codes sections. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Security of Your Data

We use 128-bit SSL encryption to protect data transmitted between your device and our servers. At FastPay, we maintain technical and organizational safeguards to prevent unauthorized access, alteration, or loss of your information. While we take extensive precautions, no online transmission method is entirely risk-free, and we encourage you to keep your login credentials confidential.

Your Rights

You have rights regarding the personal data we hold about you. We aim to honor these rights promptly and in line with applicable law.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data where we are not legally required to retain it.
• You may object to certain processing activities, including marketing communications.
• You may request a copy of your data in a portable format.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within one week and respond within four weeks, extendable by a further four weeks where necessary.

One Account Per Person

We require one account per person. Accounts sharing an IP address, physical address, device, payment wallet, or bank card may be reviewed as duplicates. Where duplication is confirmed, we cancel all related payments, terminate the accounts, void bonuses and winnings, and may demand the return of funds already withdrawn. Our FastPay platform is intended for personal entertainment only, not commercial use.

Restricted Jurisdictions and VPN Use

We do not permit VPN use to bypass a game provider's geographic restrictions, and doing so may lead to confiscation of winnings. We restrict access from numerous jurisdictions as outlined in our Terms and Conditions, and we reserve the right to decline service to residents of those regions to remain compliant with our licensing framework.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The English version of our terms and this policy takes precedence over any translated edition. We encourage you to review this page periodically. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please reach us through our 24/7 live chat, our on-site contact form, or by email at [email protected]. Our FastPay support team will do its best to respond promptly in English, using online translation tools to assist players in other languages.