FastPay Responsible Gaming

Our Commitment to Safer Play

We at FastPay operate under a licence from the Curacao Gaming Authority, and as part of that licence we're required - and genuinely motivated - to protect our players from harm. Our Fast Pay team monitors play patterns, offers proactive support, and gives you full control over your account activity at all times. If something doesn't feel right, we want you to know you're never alone in dealing with it.

Our approach rests on a few simple principles:

• Gambling with us should remain a form of entertainment, never a way to earn income or solve financial difficulties
• You should only ever wager money you can comfortably afford to lose
• Our tools for limits, breaks and exclusion are always free and easy to activate
• We never pressure players into depositing more than they intend to
• Players who show signs of distress receive support, not marketing

Setting Limits at FastPay

At Fast Pay, your account comes with flexible limit controls that you can configure to match your own budget and schedule. We offer deposit limits, loss limits, wager limits and session limits, and you can set each of these on a daily, weekly or monthly basis depending on what works for you.

Here's how our FastPay limit system breaks down:

Once you set a limit with us, it takes effect immediately, and if you ever want to increase it, we apply a cooling-off period before the higher limit kicks in - this is intentional, and it's one of the ways we at Fast Pay make sure increases are considered decisions rather than impulsive ones. Lowering a limit, on the other hand, always takes effect right away.

Cooling-Off Periods

Sometimes you just need a short break rather than a permanent step away, and our Fast Pay cooling-off feature is designed exactly for that. You can pause your account for 1 day, 3 days, 1 week, 1 month, 3 months or 6 months. During a cooling-off period, you won't be able to log in or play, and we also stop sending you promotional offers for the duration. Once the period ends, your account reopens automatically, no extra steps required on your part.

Self-Exclusion

For players who need a longer-term or permanent break, we at FastPay offer self-exclusion for 1 year, 3 years, or indefinitely. Self-exclusion is a serious commitment, and we honour it fully - once activated, we do not permit re-registration within the chosen period, and any promotional contact stops immediately. If you have an active cooling-off or self-exclusion in place, our system automatically removes you from bonus eligibility and marketing communications, because we respect that a break should mean a complete break.

We encourage anyone considering self-exclusion to also reach out to independent organisations that specialise in gambling support, as they can offer broader guidance alongside the tools we provide on our FastPay platform.

Recognising the Signs

Part of playing responsibly is being honest with yourself about your habits. We'd like to highlight a few warning signs that might suggest it's time to use one of our tools:

• Spending more time or money than you originally planned
• Chasing losses by increasing your bets
• Borrowing money to fund your play
• Neglecting work, relationships or responsibilities because of gambling
• Feeling anxious, irritable or distressed when not playing
• Hiding your gambling activity from people close to you

If any of this sounds familiar, we genuinely encourage you to pause and make use of our Fast Pay limit tools, take a cooling-off break, or contact our team for guidance. There's no shame in reaching out - our support agents are trained to handle these conversations with care and without judgment.

Protecting Younger Players and Vulnerable Groups

Our Fast Pay platform is strictly for adults aged 18 and over, and we verify identity as part of our standard account checks. We also take extra care with players from regions where additional restrictions apply - for instance, players from certain markets do not receive welcome bonuses or no-deposit offers as part of our commitment to tailoring safer play measures by jurisdiction. Before claiming any FastPay bonus, we ask every player to keep their login details private and to never let anyone underage access their device while logged into our FastPay account.

Verification and Account Security

As part of our responsible operation, we require identity verification once cumulative payments reach EUR 2,000, and sometimes earlier depending on account activity. This isn't just a formality - it helps us confirm that the person playing is who they say they are, and that funds are legitimately theirs. We may ask for a government-issued photo ID, proof of address, and proof of payment, and in some cases a short video call. We know this can feel like an extra step, but at FastPay we see it as an essential safeguard for everyone on our platform.